SHIPPING AND RETURNS
EXCHANGES & REFUNDS
The Barber Club will not exchange or refund goods unless they were damaged or faulty when purchased. To be eligible for a full refund please contact customer support within 7 days of receiving the product. Once this has been completed you will be provided with a returns authorization number. Goods must be unopened, undamaged and unused including packaging. Alternatively, we can provide a store credit for the full value of your purchase. No refund of freight charges on delivery and return of goods. If your products are damaged in transit please contact us immediately to arrange a replacement. In the event that a refund is agreed, The Barber Club will refund the appropriate amount to the credit card used for the purchase.
STOCK AVAILABILITY
The Barber Club will always try to fulfil customer orders immediately. However, on the occasion that an item is out of stock, you will be informed by email with an estimated time of arrival. Usually back ordered products ship within 7 days.
LIABILITY
The Barber Club does not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of a user error, The Barber Club is not obliged to re-send the item to an alternate address at our expense. The Barber Club will not accept liability for any loss or damage during delivery. Orders can take up to a maximum of 8 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to the cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
SHIPPING
Orders are usually shipped within 24 hours so long as:
• Order is made before 12:00pm (Australian Eastern Time GMT +10;00)
• Products are in stock
• Mon – Fri (weekends & public holidays excluded)
PAYMENT & SECURITY
The Barber Club accepts Credit Card transactions (Visa, MasterCard & American Express) through our secured server. We also accept Paypal and Direct Deposit. The Barber Club takes appropriate security steps and measures to protect your privacy against any unauthorized access, alteration, disclosure or destruction. Your credit card details are never stored in our database. You will be charged when you press the submit button at checkout. We highly recommend you review your items in your shopping cart before submitting them.